Interested in joining our team?

At ACS we are always on the look out for the next best talent to join our growing team as we power a shift from linear to circular fashion. We recruit all year round, so whether there is a role advertised or not, we would love to hear from you! Enquire below and tell us why you would be the right fit for ACS.

Alternatively, enquire about current job openings via the contact form below.

IT Helpdesk Trainee

Permanent – Full Time, Glasgow

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An opportunity to join our IT Team. Monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

The Key Responsibilities are as follows:

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone
  • To help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required-provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users’ accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other IT colleagues.

Skills Required

Reporting directly to the Head of Information Technology you must be comfortable working in a fast paced dynamic environment, be well organised and good at multi-tasking:

  • Comfortable with Software  & Operating systems
  • Passion for Information Technology
  • The ability to think logically
  • Excellent listening and questioning skills
  • Ability to interact with stakeholders to establish what the problem is and explain the solution
  • The ability to work well in a team
  • Problem solving skills
  • A strong customer focus
  • Attention to detail


June 2022

Contract Type


Contract Hours

Full Time

Pay rate:

£9.90 per hour


Eurocentral, Motherwell

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