The Role

Ahead of a highly anticipated busy wedding season we require Customer Care Assistants to join our team. Initially, this will be on a temporary basis but with a view to a permanent position for the right candidate. We’re looking for people with a positive, can-do attitude, we need multi-taskers who are happy to metaphorically spin plates. We have excellent relationships with our customers, so you’ll take an active role in continuing this by responding to day-to-day hire enquiries via telephone, e-mail and live chat. You’ll place orders using our bespoke systems, book parcel collections, track deliveries, investigate and resolve stock issues, assist with requests for promotional materials and provide general admin support.

A Talented Person

The ideal candidate is someone with at least 2-3 years experience in a similar high volume, deadline driven role, who has a clear speaking voice, a communicative and helpful attitude and experience of all MS office packages, in particular Excel. Live chat experience is advantageous but not essential, as is a clean driving license.

• To drive sales and profitability of the store achieving outstanding results as Retail Manager.
• Achieve the highest levels of customer service at every touch point.
• Ensure the visual representation of the store is maintained to a high standard.
• Control costs/stock as well as cash handling and till management.
• Manage all aspects of HR & Health & Safety, including fire marshal and first aid responsibilities.
• To be aware of competitor activity and take action where relevant to ensure maximum footfall and profitability.
• Perform additional duties and projects as assigned by management.

There is no cold calling involved with this role.